Charles Cooper is Vice President of The Rockley Group and has been involved in creating and testing digital content for more than 20 years. He’s passionate about user experience, taxonomy, workflow design, composition, digital publishing, and mobile delivery. Charles teaches, facilitates modeling sessions, and develops taxonomy and workflow strategies. He loves to figure out challenging delivery issues. He has assisted companies by analyzing their content, current workflow and taxonomy systems, helped to create new ones and worked to ensure that they are maintained on a consistent basis. He not only understands process, he understands the production tasks and can design a process that works for everyone in an organization.

Charles always keeps the voice of the customer in mind when developing solutions. He has a strong background in process and business planning and believes that taxonomies, structure, organization, workflow, and quality assurance processes must be designed to support the company as they work to provide products and services that their customers need. Charles is a co-author of Managing Enterprise Content: A Unified Content Strategy, Second Edition, and DITA 101: Fundamentals of DITA for Authors and Managers.