The Need for Plain Language in “Terms and Conditions”
The biggest lie we tell almost daily is “I have read and understood.” Users who click “I agree” in...
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Category: Best Practices
The home for all content tagged with "best practices" — all in one place so it's easy to find, access, and share.
Enterprise Content Strategy: A Project Guide
The following is an excerpt from Enterprise Content Strategy: A Project Guide, by Kevin P....
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How To Estimate The Impact of Business Decisions on Content Teams
Every strategic business decision has an impact on content. Entering a new market creates the need...
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The Current State of Author Experience
The following is an excerpt from Author Experience by Rick Yagodich, the fourth book in The...
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The Formal Business Voice is Dead
In Public Relations we know what makes a successful apology and what doesn’t. SUCCESSFUL APOLOGY =...
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Seven Habits of Highly Effective Technical Writers
A passion for learning is the most important qualification for an effective technical writer. You...
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Managing Enterprise Content: 12 Lessons From 2016
Drawing from 20+ years of experience wrangling content, Robert Norris presents us with a...
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Mastering Technical Communication Leadership
Effective leadership is measured by customer satisfaction. Caring about your customers is crucial....
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Managing Counterproductive Organizational Expectations
Editor’s Note: The Content Wrangler is presenting a weekly series of twelve articles that provide...
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Content Quality: How Does Your Content Rate?
Content is king, it is often said. But judging by the results of a recent report, the king’s claim...
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The US Digital Service: Transforming the Way Government Works
“The U.S. Digital Service is using the best of product design and engineering practices to...
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10 Lessons Learned from the SEC Plain English Handbook
“Investors need to read and understand disclosure documents to benefit fully from the protections...
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