Intelligent content guru (and the “Mother of Content Management”) Ann Rockley will be one of the featured presenters at Congility 2011, May 24-26 in Gatwick, UK. The theme of this year’s event is Content Integration: Leveraging Standards to Improve Customer Experience. Content strategist Noz Urbina talks to Ann about the need for content standards and a content strategy in order to create positive customer experiences.

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