Joshua Porter, a web designer, researcher, and writer from Newburyport, MA, has made available a presentation slide deck and resource list of interest to professional communicators who are keen to better understand the psychology of social design. It’s an interesting look at the potential value of interaction with customers and the impact social design concepts may have on organizations attempting to establish better customer relationships. The concepts Porter discusses in the presentation are regular fodder for his blog, Bokardo, an online publication we find particularly useful.
Download this presentation as a PDF.
Check out the companion resource list.